Returns & Refunds

Our commitment to fair, transparent refund practices for all Damarcus digital marketing services

Legal Policy

Overview

At Damarcus Digital Marketing Solutions ("Damarcus," "we," "us"), we strive to deliver exceptional digital marketing services including SEO, Targeted Ads, and Social Media Management. Due to the nature of digital services, our refund policy is structured to be fair to both parties. By purchasing any service from Damarcus, you agree to this Return and Refund Policy.

Digital Services — Non-Refundable

All digital marketing services are generally non-refundable once work has commenced. This includes:

• SEO optimization and strategy work

• Paid advertising campaigns (once ads go live)

• Social media content creation and management

• Consultation and strategy sessions

• Any delivered reports or marketing assets

Once a service has been delivered or work has begun, we are unable to issue a refund as resources and time have already been allocated to your project.

Chargebacks & Disputes

We kindly ask that you contact us directly before initiating a chargeback with your bank or card provider. We are committed to resolving all issues fairly and promptly.
Initiating a chargeback without contacting us first may result in:

• Suspension of your Damarcus account

• Termination of active services

• Dispute documentation submitted to Stripe on our behalf

Eligible Refund Situations

We do consider refunds in the following circumstances:

• Duplicate Payment: If you were charged more than once for the same service

• Service Not Delivered: If we were unable to begin or deliver the agreed service

• Technical Error: If a payment was processed due to a technical error on our platform

• Cancellation Before Start: If you cancel your order before any work has commenced

• Refund requests must be submitted within 7 days of the original transaction date.

How to Request a Refund

To submit a refund request, please contact us with the following information:

• Your full name and email address

• Order/transaction ID (from Stripe receipt)

• Date of purchase

• Reason for refund request

  We will review your request and respond within 3–5 business days.

Stripe Payment Processing

All payments are securely processed through Stripe, our payment processor. Refunds, when approved, are returned to your original payment method.

• Credit/Debit card refunds: 5–10 business days

• Bank transfers (ACH): 3–5 business days

• Processing fees charged by Stripe are non-refundable

• Secured & Processed by Stripe .

Chargebacks & Disputes

We kindly ask that you contact us directly before initiating a chargeback with your bank or card provider. We are committed to resolving all issues fairly and promptly.
Initiating a chargeback without contacting us first may result in:

• Suspension of your Damarcus account

• Termination of active services

• Dispute documentation submitted to Stripe on our behalf